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Denodo Platform for AWS Support

Denodo is committed to helping you succeed with the Denodo Platform through our comprehensive network of technical support and services.

Denodo Platform for AWS Premium Support is available for all subscribers. To access this service, you must first register. After you have signed-up, you will have access to the Denodo Support Site where you can get web-based support, software updates and DenodoConnects which will improve your data virtualization experience. Denodo version upgrades are not included as upgrades require migration between Amazon instances.

Denodo web-based support may be subject to reduced availability for hourly based subscriptions. You can always post your question directly on the Q&A section, a moderated forum on our Community Site, where data virtualization professionals and enthusiasts will assist you. Our community is knowledgeable and tenacious and there's no question without a valid answer. Technical resources such as product documentation, Knowledge Base articles, step-by-step tutorials, and how-to videos are also available.

As a Denodo Platform for AWS customer you have the option to upgrade from the included Premium Support to a higher level of support. Support level upgrades can be requested directly to Denodo. Please contact support@denodo.com to get more information.

Customer will use commercially reasonable efforts to resolve issues before escalating them to Denodo. Denodo will make a commercially reasonable effort to provide support to customer and reserves the right to refuse providing Maintenance and Support Services for customers who do not reach a minimum commercially reasonable level of monthly usage of any of the Denodo Platform for AWS products.

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If you don't have a Denodo Account next steps will guide you to sign-up and gain access to Denodo Community and Support services.

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